Managing your ScreenSpace subscription and services is simple and transparent. Here’s everything you need to know about our billing process, payment options, and how to manage your account.
⚠️ The below information is based on a self-serve checkout experience. For accounts with custom terms, please contact your Account Manager.
Billing Overview
Stay on top of your ScreenSpace expenses with our straightforward billing system. Whether you’re managing a subscription, purchasing additional services, or buying credits, we’ve got you covered.
Subscription Billing
Plan Selection: Choose the subscription plan that best suits your needs. Visit our
Pricing Page for detailed information on available plans.
Billing Cycle: Subscriptions are billed on a monthly or annual basis, depending on your selected plan.
Payment Methods: We accept major credit cards and direct deposit as specified during checkout.
Service Purchases
On-Demand Services: Purchase
additional services as needed. Each service will be billed separately based on the agreed-upon terms.
Volume Discount Credits: Buy credits in bulk for discounted rates on services. Credits can be purchased and managed in the
Content Credits section of your account.
Viewing and Managing Invoices
Accessing Invoices: Log in to your ScreenSpace account and navigate to the
Billing History section to view your invoices.
Download Invoices: Download and print your invoices for your records and accounting purposes.
Invoice Details: Each invoice provides a detailed breakdown of your subscription charges, service purchases, and any applicable taxes.
Payment Methods
Credit Card: We accept all major credit cards for subscription and service payments.
ACH Transfers: For larger transactions or specific agreements, ACH transfers are available.
Custom Payment Terms: For complex projects or custom agreements, payment terms can be arranged through a traditional Statement of Work (SOW).
Managing Your Billing Information
Update Payment Method: Easily update your payment method in the
Billing History section of your account.
Change Billing Address: Ensure your billing and email address is current to avoid any issues with invoice delivery.
Review Billing History: Access your complete billing history to track and manage your expenses.
Support and Assistance
If you have any questions or need assistance with your billing, please reach out to our support team at team@screenspace.io. We’re here to help with any inquiries, adjustments, or clarifications you may need.
Frequently Asked Questions
How can I change my subscription plan?
How can I change my subscription plan?
Log in to your account, go to the Subscription section, and select “Change Plan.” Follow the prompts to upgrade or downgrade your plan.
How can I change my billing information?
How can I change my billing information?
Update your payment method and billing address in the Billing section of your account.
What happens when I upgrade?
What happens when I upgrade?
Upgrading your plan will provide immediate access to the new features and benefits. Any additional charges will be prorated for the current billing cycle.
What happens when I downgrade?
What happens when I downgrade?
Downgrading will adjust your plan at the end of the current billing cycle. You will retain access to the current plan’s features until the new cycle begins.
What happens if I cancel?
What happens if I cancel?
Canceling your subscription will stop the renewal at the end of the current billing cycle. You will maintain access to all features until the cycle concludes.
How can I purchase additional seats?
How can I purchase additional seats?
To purchase additional seats, please contact our support team at team@screenspace.io.
What happens if my payment fails?
What happens if my payment fails?
If a payment fails, you will receive a notification and a grace period to update your payment information. Services may be temporarily suspended until payment is received.
What should I do if I encounter a billing error?
What should I do if I encounter a billing error?
Contact our support team immediately at team@screenspace.io or via the in-app messenger with details of the error. We will investigate and resolve the issue promptly.